Which aspect is NOT a part of a comprehensive maintenance program?

A comprehensive maintenance program focuses on the systematic and proactive management of a property’s upkeep, ensuring that it remains in optimal condition for tenants. Each of the options represents an important component of such a program, but not all align directly with core maintenance activities.

Handling maintenance requests is crucial as it allows property managers to address tenants’ issues promptly, ensuring their living conditions are safe and satisfactory. Conducting routine inspections is also an essential part, as it helps identify potential problems before they escalate, promoting overall property longevity.

Control plans for maintenance operations are vital for managing resources efficiently and ensuring compliance with safety standards, among other operational objectives. These plans help in structuring how maintenance is performed, monitored, and improved over time.

On the other hand, performing tenant satisfaction surveys, while valuable for understanding tenant experiences and making personal improvements, is more aligned with customer service and tenant relations rather than a direct aspect of maintenance operations. Thus, it is not classified as a core component of a comprehensive maintenance program, which concentrates primarily on the physical upkeep and operational efficiency of the property itself.